RETURN AND EXCHANGE POLICY
Product must be returned in 100% new re-sellable condition. ACTON will only accept return of unused and undamaged products that are returned in the original packaging. Purchaser must follow this return procedure: Within three (3) business days after receipt of the product, Purchaser must contact ACTON at email@example.com and request a RETURN MATERIAL AUTHORIZATION (RMA) number. After Purchaser receives an RMA number from ACTON, Purchaser must return the product to ACTON in an unused, undamaged condition and in the original packaging. The product must be delivered back not later than 5 business days after the RMA is issued. ACTON will not cover the return shipping. Upon receipt of the returned product, ACTON shall inspect the returned product to confirm that it is unused and undamaged and in the original packaging. Upon such confirmation, and provided the Purchaser has followed the procedure set forth in this Policy, ACTON shall credit Purchaser for the purchase price. All shipping charges are non-refundable.
ACTON does not accept return of used products.
If Purchaser returns Product that is used, damaged, not in the original packaging, or otherwise not in accord with this section, then ACTON shall not issue any credit to Purchaser and Purchaser shall pay all costs for return shipment of the Product to Purchaser. If you have purchased an ACTON product through a certified retailer, please follow their return policy for returns.
Contact ACTON within 14 business days
Contact ACTON within 3 business days
If you believe you have received a product with a manufacturing defect, please contact us at firstname.lastname@example.org, we will troubleshoot or provide exchange instructions within 24 hours of receiving your email. Do not use the product if it appears to have a defect. Please write “ACTON GLOBAL – MANUFACTURING DEFECT” on the subject line.